C_C4H56_2411 - SAP Service Cloud Version 2
Exam Code: C_C4H56_2411
SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 (C_C4H56_2411) certification:
Exam Overview
- Code:?C_C4H56_2411
- Name:?SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2
- Number of Questions:?80
- Duration:?180 minutes
- Format:?Multiple-choice & multiple-select (plus occasional True/False)
- Passing Score:?68%
- Language:?English
- Level: Associate
Syllabus & Exam Weightings
Based on official sources, the exam covers these areas:
Topic Area | Weight |
Basic Setup | ??10% |
Master Data | ??10% |
User Management | ??10% |
Service Objects | ??10% |
Service Elements | 11–20% |
Cases | 11–20% |
Communication Channels | ??10% |
Personalization & Extensibility | 11–20% |
Integration | ??10% |
Scenario-Based Questions | 11–20% |
Managing Clean Core | ??10% |
Preparation Resources
- Official SAP Training: The “Implementing and Using SAP Service Cloud Version 2” Learning Journey on SAP Learning Hub includes modules covering setup, master data, communication channels, integration, and more.
- Practice Exams:
- The exactprep course by Anil Kumar Shetty Training offers ~80 practice questions aligned to the exact exam syllabus with explanations and tips.
- Simulator-style mock exams (80–90 Qs) also available via platforms like exactprep.com or examroadmap.io
- Study Guides & Sample Questions:
- Comprehensive certification guide outlines key topics and includes sample Q/A.
- Exactprep document provides 05 sample questions with answers reflecting official syllabus areas
Exam Preparation Strategies
- Explore Official Training Modules: Complete the eight units in SAP Learning Journey (setup through integration) .
- Drill Practice Tests: Simulate actual exam conditions. As noted, SAP exams update regularly (expect ~10–25% variation), so focus on concept understanding exactprep.com
- Review Sample Qs: Start with free sample questions to get used to question formats.
- Clarify Weak Areas: Use practice results to identify gaps—particularly on scenario-based questions, extensibility, and Clean Core principles.
- Hands-On Practice: Try workflows in a demo/trial Service Cloud environment—master configuration of service elements, communication channels, mappings, and rules.
- Exam-Day Tips: Read questions carefully (especially multi-select), prioritize single-answer items, use multi-select clues, stay calm—use the full 180 minutes wisely.
Retake Policy
You can attempt the exam up to 3 times (initial + 2 retakes). After three attempts, you'll need to wait for the next exam version before re-taking.
Quick Summary
- Official exam hub: SAP Learning Hub – Certification section
- Training: Complete certification journey modules and supplement with practice tests
- Focus topics: Service Elements, Cases, Extensibility/Personalization, Scenario-Based, Clean Core
- Simulators & guides: Many credible platforms offer mock exams, but prioritize learning concepts, not just memorizing answers
If you'd like, I can help you with more specific resources like official exam registration steps, deep dives on certain areas, or a set of sample questions to practice now. Just log in to Examroadmap or Exactprep websites.
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